Following are the details of the return policy that is applicable for all the items sold on www.eazybuy.online:
Please note that there may be certain products in the aforesaid table that may or may not be returnable as otherwise mentioned against them above. For all products, the return policy on the product/combo page at the time that the order was placed shall prevail. The return policy of a product is subject to change depending on business requirements, and the policy that was active at the time of order purchase will be applicable.
Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.
Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Eazybuy shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
How does Returns work?
Go to Order History page and click on the order number for which you want to raise a return request (if eligible).
Click on the Return link next to the product you would like to return.
Follow the screens, fill in the required details and submit the request.
Our delivery team will collect the package from your doorstep within 7-10 business days.
Reverse Pick up availability at your location, can be checked while placing a request within the Order History section.
Estimated Reverse PickUp Time: For all those Pincodes, where pickup service is available by reputed couriers, the Reverse PickUp time would be within 7 to 10 business days (excluding Sundays and other holidays), however, at times there might be unexpected delays in the pickup of your product due to unavoidable and undetermined logistics challenges beyond our control for which Eazybuy is not liable and would request the users to cooperate as Eazybuy continuously tries to reduce such instances.
You can check the status of your return request under Manage Returns section. Once the product is received at our facility, we will conduct a quality check. If it is approved by our quality staff we will initiate the refund process. Please refer our Refunds section for more details.
How does Self Return work?
For few select pincodes, where we are unable to pick up the product, you can follow below steps to send the product to us:
Go to Order Detail page under Order History and click on the Return link next to the product you would like to return.
Follow the screens, fill in the required details and submit the request.
Send the packet through a local courier to our warehouse.
Enter the AWB number, Shipping company name and scanned receipt under Manage Returns section.
Warehouse address link will also be mentioned on Manage Returns page against your return request.
Please enter the details under Manage Returns section within 7 days from the initiation date to complete the return process. Return request will be automatically closed after 7 days from the initiation date, if the required details have not been updated.
Once the AWB number and shipping company details have been verified by our team, we will initiate the refund process. Please refer our Refunds section for more details.
The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.
Go to Cash Refund page under Cash in My Account
Click on "Refund Amount Back To Me" button.
Please follow the screens and submit the request.